FragranceCafe Fragrance

Fragrance Cafe Customer Service

Here are some answers to common questions.
If your question is not not answered Please contact Us

:	Contact Us Corporate Mailing Address: 38W 32nd Street STE 1508 New York NY 10001 Office Hours: M-F: 10:00a.m. to 8:00p.m.(EST) Sat: CLOSED Sunday & Major Holidays: CLOSED Customer Service : 212-920-9023
:	Your Security and Privacy FragranceCafe maintains customer privacy very vigorously, to ensure a safe and pleasurable online shopping experience. FragranceCafe will NEVER rent/sell/share customer info with any other company. When you place an order with FragranceCafe, the order information is used only to process and expedite your order. FragranceCafe uses contact information as a means to communicate with and keep you updated on your order. We contact you if we run into a delivery or product backorder issue. We do not resell your information. We do not send out "Spam" (Junk) Mail. For Security, FragranceCafe uses Comodo 128Bit SSL, the industry standard for secure shopping. During Checkout you will see a solid key icon or a locked padlock icon at the lower portion of your browser window ,indicating your transmission to be secure. If you have any questions regarding our privacy policy and practices, please contact us.
:	Payment Methods USA Issued Visa / Mastercard or Amex Card. Credit, Debit and Gift Cards are Welcome.
:	Sales Tax If your order is being shipped outside New York, no sales tax is charged. State law requires New York based business to collect applicable sales tax on orders shipped to a New York Address.
:	Cancellations If you wish to cancel an order, send us an email and notify us us within 2 hours of your order being placed.
:	Backorders In general, if you see it on our site - it's is in stock. Sometimes, items sell out quicker than we anticipate. In the rare event of a product backorder, you will be offered a larger size of the same product at a substantial discount.
:	Shipping Info Costs & Timeframe Information can be found in the shipping section here
:	Understanding Site Acronyms An Explanation of Fragrance Concentrations Acronyms (ie: EDT / EDP) used on our site, is available here
:	Return Policy We want to make sure you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, orders can be returned up to 30 days after the Delivery date for a full refund, minus shipping and gift wrap. Merchandise must be in original condition, unopened to be eligible for a refund. Shipping charges are non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. Prior to returning your item, please contact us via Email to request a Return authorization Number. Returns are processed within 5 business days of us receiving your returned product.

FragranceCafe Store Information