Home :: Customer Service
   

Customer Service

Contact Us!

If you have a question before ordering, Here is how to reach us.
 
: Email help@everyfragrance.com (for quickest response use our form)
: Phone 212-920-9023
: Snail Mail 38W 32nd Street Suite 1508 
 New York, NY 10001
You can learn more about our company background by visiting our About Us Page.
Ordering Frequently Asked Questions: (if your question is not answered please drop us an email we will respond within 24 hours, usually sooner!)
 
Shipping
How much is Shipping?
Shipping is a FLAT RATE of $4.95 on orders shipped in the USA regardless of how many products you order.
* Signature is required for deliveries.
 
Some other sites offer Free Shipping, How come you don't?
The "Free Shipping" Hype: Usually when you see "free shipping", they are actually including the shipping in the price of the item. If you order more than one item, you end up paying shipping on Each item! 
 
How long does shipping take?
In general, expect your package in approx 5-7 business days of ordering.
 
Our standard $4.95 shipping is provided via UPS or US Postal.  We automatically send your package via the carrier that is quicker & more economical depending on the destination.
* At this time we do not offer expedited shipping.
 
Payment Info
What are my payment options?
We accept MasterCard, Visa, American Express and Discover. For your protection, we check all credit cards for potential fraud. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.
 
Returns Policy
What if I'm not Happy with my Order?
Complete satisfaction with your purchase, is our goal. If you're not 100% satisfied with your purchase, Please RETURN IT!  We accept returns up to 30 days from date of purchase. Please use our contact form and obtain a return Authorization number before sending your return.  Please include your Unused product, original receipt and all  packaging.    Please note, Shipping charges are non-refundable.
  Guarantee Of Authenticity
All products are original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs.
 
Please Note: Products are NOT always exactly as shown in the photographs. We try to be as accurate as possible with photos but do not always have a picture of individual sizes, body lotions, shower gels, etc. So we have shown a generic picture to indicate a line of products. 
 
Your Privacy and Security
Is Your Site Secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure when shopping.
 
Be assured we use 256bit SSL (Secure Socket Layer) encryption.  Upon checkout, you will be redirect to a secure page,  where you see either a solid key icon or a locked padlock icon at the lower portion of your browser window indicating the site is secure.
 
Our Commitment of Privacy to You.
We are committed to protecting your privacy.
All communication with our company remains private and secure.

We will never share your personal information with any third party.
Information collected is ONLY used to process & expedite your order and no other purpose.
  Your phone number & email is only used to provide order status updates and communication regarding your order.
 
How can I cancel an order?
If for some reason you placed an order you don't want, please call us immediately to find out whether there is time to cancel the order. We will try to accommodate you but may not be able to in all instances.

Thank You For Choosing EveryFragrance.com
 
Authentic real brand name fragrances at unbeatable prices!

FRAGRANCE SEARCH
Mens FragranceMENS FRAGRANCE
Womens FragranceWOMENS FRAGRANCE
Unisex FragranceUNISEX FRAGRANCE
Kids FragranceKIDS FRAGRANCE
FRAGRANCE DESIGNER

FREE SHIPPING
Orders $95 & Up
Otherwise
Just $4.95


 USA Ground Orders
Ship via UPS
 

Hassle Free Shopping
Your Satisfaction is our top priority.
Return or Exchange, if not Satisfied.
Certified 100%
Safe & Secure
Shopping.
  Customer Service More Info Quick Links

Fragrance Ćafe

 

  Shipping Info
Contact Us
Security &
Privacy Policy
Fragrance Types
Need Help Ordering?
Request a Fragrance
Mens Cologne
Womens Perfume
Unisex Fragrance
Kids Fragrance

Where Fragrance Lovers Shop

Copyright 2012
FragranceCafe.com Inc